Terms of Service

Last updated: September 18, 2025

Version: 1.0

1. Acceptance of Terms

By accessing and using Flute ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Flute is a web-based application that provides a platform for users to create value stream map simulations. The Service is provided to you subject to your compliance with these Terms of Service.

2.1 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to circumstances beyond our control.

3. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities under your account.

3.1 Account Security

  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that violate these terms

3.2 Account Termination

You may terminate your account at any time. We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms.

4.1 Prohibited Uses

You may not use our Service:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code
  • To spam, phish, pharm, pretext, spider, crawl, or scrape
  • For any obscene or immoral purpose
  • To interfere with or circumvent the security features of the Service

5. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Flute and its licensors. The Service is protected by copyright, trademark, and other laws.

5.1 User Content

You retain ownership of any content you submit, post, or display on the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content in connection with the Service.

6. Payment Terms

If you purchase a subscription or other paid services, you agree to pay all charges at the prices then in effect for your purchases. You are responsible for providing current, complete, and accurate purchase and account information.

6.1 Billing and Subscriptions

  • Subscription fees are billed in advance on a recurring basis
  • We use Stripe for secure payment processing
  • You can cancel your subscription at any time through your account settings
  • Refunds are provided according to our refund policy

6.2 Free Trial

We may offer a free trial period. If you don't cancel before the trial ends, you will be charged for the subscription. Trial terms may vary and are subject to change.

6.3 Price Changes

We reserve the right to modify subscription prices. We will provide advance notice of any price changes and you will have the opportunity to cancel your subscription before the changes take effect.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices. Our Privacy Policy is available at /privacy-policy.

8. Disclaimers

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • Excludes all representations, warranties, conditions, and terms
  • Excludes all liability for any loss or damage arising from your use of the Service

8.1 Service Availability

We do not warrant that the Service will be available at all times or that it will be free from errors, viruses, or other harmful components.

9. Limitation of Liability

In no event shall Flute, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

9.1 Maximum Liability

Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid us for the Service in the 12 months preceding the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Flute and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

11. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

11.1 Effect of Termination

Upon termination, your right to use the Service will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination.

12. Governing Law

These Terms shall be interpreted and governed by the laws of the United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at: